No wait. Customer service was great as always.

Lovely

Steve Lerner is the best. Literally had a car and a different dealer with more options and for a lower price. Steve helped us through the process to understand that a lower price doesn’t always mean a better buy

Everyone are great especially Steven Lerner!

I've said this many times, but I wanted to thank Richmond BMW for their premier customer service and care of my vehicles. Va, my service manager, has always been the epitome of professional when I've needed service, loaner vehicles, or in answering any questions or concerns I have had throughout the years of ownership, of the greatest cars ever built! Thank you for making my families experiences a courteous, welcoming professional experience, each and every time. I highly recommend this dealership both for its sales as well as the after the sale-care in the service department. My vehicles are always in good hands, and I know well taken care of with each visit. Keep up the great work, we'll keep coming back!! Shawn Brainard

Work was completed quicker than expected. Thomas was very thorough explaining everything and very pleasant.

great service and friendly atmosphere

Josh Fogg was excellent to work with

Professional service!

My over-all experience was very satisfactory. I felt comfortable knowing that my car was being worked on by technicians specifically trained to service BMW's.