Richmond BMW
4.9/5
4.9 /5
2,369 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
2,369 Verified Reviews
5.0/5
5.0 /5
Professional and friendly service agent ..he was awesome and helped me getting my all season floor mats and newly bought air freshener device ..the only thing lacks the refreshing area ..it wasn’t the standard of BMW compared to my other car dealer Mercedes Benz on same street. But the service consultant was grt and awesome

5.0/5
5.0 /5
Courteous and kept me updated about status throughout.

5.0/5
5.0 /5
Little disappointed my car wasn't cleaned after being outside for 12 days and spending nearly $2000.00. Was I wrong or did you never do that.

5.0/5
5.0 /5
My experience in the service department was great and so much better than it has been in the past. Though busy, everyone was courteous and professional and I felt as though my business was valued. Keep it up and I'll keep coming back.

5.0/5
5.0 /5
Wonderful experience

5.0/5
5.0 /5
On point, every time. Friendly, efficient and knowledgeable service appointment!

5.0/5
5.0 /5
Friendly - the service department made it easy no surprises

5.0/5
5.0 /5
All representatives were very helpful and very communicative. Extremely satisfied with my experience.

5.0/5
5.0 /5
The sales guy was very nice and helpful he made the process very easy and simple. Only issue I had was the next day I had an issue with the sound of the engine and one of managers told to come back so they can check it but once I got there another manager was very unprofessional. Instead of him understanding why I was asked to come back all he kept asking did I purchase a warranty with them before he would help me.

5.0/5
5.0 /5
Everyone was polite and efficient. Tom was our service guy and he was able to get us taken care of quickly and even helped us to add a phone to our car that we had trouble with. We were very happy with our service.