Everything was great except that in the financial office they made a mistake about the interest rate that we agreed on. When I noticed the mistake, he wanted to correct it but convinced me that 0.5% is not a big difference. I was tired and didn't feel like staying longer that he would go back and correct everything but now I do feel not happy about it - bad aftertaste.

Prompt, helpful and great service!

Thomas and the team provided excellent service!

Excellent service and provided great information.

Satisfying experience with the Service Advisor who kept me updated with the service and requirements.

Helpful staff. Timely repair.

Steve and Akshay were great to deal with. This is the second new BMW we’ve purchased from Richmond BMW.

Excellent experience as normal.

The service person who helped me was very nice and cooperative. While the service took longer than expected comfortable seating and a pleasant environment made the wait ok.

Just needed routine service, but they were great. Comfortable seating to wait, pleasant people around, complete information. These folks never disappoint!