Richmond BMW
4.9/5
4.9 /5
2,368 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
2,368 Verified Reviews
5.0/5
5.0 /5
Tim helped me get my airbag recall taken care of with on-time appointment, paperwork in order, pleasant waiting room with tech amenities and helpful staff to answer questions. Wish I lived closer to Richmond!

5.0/5
5.0 /5
Very fast but was disappointed my car was not washed as it normally is when brought in. I’m chalking it up to not having full staff due to our current times.

5.0/5
5.0 /5
My experience could not have been better. The associate, Thomas, who handled my repair was very knowledgeable, friendly and courteous! The repair (replacement of an O2 sensor) was done expeditiously. Thomas was very accommodating with my schedule and travel situation (I live about 65 miles from the dealership).

5.0/5
5.0 /5
Everything was great.

5.0/5
5.0 /5
Service Agent, Tim Peterson, handled everything efficiently, professionally, and courteously. He kept me informed each step of the way and made me aware of transportation service if I needed it.

5.0/5
5.0 /5
Tom and Reed were great to work with!

5.0/5
5.0 /5
Tim Peterson does a great job

5.0/5
5.0 /5
Tom did a great job in telling me what services I would likely need, and he kept me informed throughout the service process.

5.0/5
5.0 /5
Good work

4.0/5
4.0 /5
Very professional and the service department is awesome. I did not give them 5 stars because the shuttle almost left me stranded.