Salesman Jawanza Bynum was truly amazing! He understood my situation, listened to what I was looking for, communicated with me every step of the way and truly bent over backwards for me so i could make a comfortable deal for me, exactly what I was looking for! The customer service and willingness to work with me is truly why I knew this was the vehicle for me ! I highly recommended Mr. Bynum and the entire team at Richmond BMW!

Excellent, professional service.

Great experience.

Excellent service

Tom was great, and really went above and beyond despite the long wait.

my experience was good, however I feel that I was not given the proper incentive that was advertised toward my new purchase

Richmond BMW sets the new bar in excellence! Tom and the rest of the team match the performance of my new M4…Incredible

I was very pleased with my experience. The service rep was very friendly, professional and thorough. The best part - my repairs were covered under warranty!

The team is always great! Excellent Service all the way around! If I could give them 10 stars, I would especially my Sales Person Jawanza. I'm a Mercedes customer and have been for years, but ONLY because of the impressive salesmanship of Jawanza, I decided to purchased the 750Li xDrive. His knowledge about this car was amazing. While we looked at Volvo, and Mercedes, BMW became my new luxury car of choice because of this gentleman. I never had the opportunity (or received the link) to give him a review, so I am now. All in all this team is incredible. From sales, to service, it can't be beat. I only wish they had a location in Fredericksburg, but because of the level of customer service, I don't mind driving. IF you are in the market for a BMW, I challenge you to find a better, more knowledgeable, or kinder Sales Professional than Jawanza. Go see him, you'll be happy that you did. When I'm ready to buy again, Jawanza will be receiving a call. Thank You Sir for your professionalism. Blessings!

The entire buying experience was great. Mr. Lerner is probably the best auto salesperson that I have ever dealt with.