It was a lengthy negotiating process, but eventually we came to a deal that was good for both. I can say Marten was a very good salesman, understood my position and provided excellent customer support when I went to pick up the vehicle. NO complaints.

my car was serviced while i waited. the wait time was reasonable. the service rep was very knowledgeable about my specific model. considering it is a 2005, it’s important to me that the rep knows the nuances of the older models.

My experience was excellebt

Everyone was very helpful and a very competitive pricing.

Great service and incredibly helpful at finding the best value

Tim was easy to get in contact with and explained everything that was going on with my car in a way I could understand

It was a good experience and they fixed the problem in my car.

Tommy Gemellari is a fantastic service representative. His attention to detail, communication, and accessibility was wonderful

It was good to be reconnected with Tom Gemellaro again. Since Paul Taylor's departure, several other advisors have come and gone in short periods. Both were pleasant and helpful but there was a sense of disconnection with my 2011 328xi (6sp) vehicle which is a bit unique and one I intend to keep for a long, long time; currently just under 95k miles. Having someone consistently working with me and my vehicle will keep me coming to Richmond BMW for OEM parts and service techs.

TUNA was an excellent salesman -- perhaps the best I have ever worked with! A very pleasant experience with excellent followup.