Tim has been my go to Service Advisor for years now. His attention to detail, professionalism, and knowledge provides a wonderful overall experience.

All went according to plan for my oil change and inspection. Got a car wash with asking ( thanks to the staff member that checked me in).

Excellent customer service.

First time at the dealership and everyone was professional, helpful and knowledgeable. Also provided a clear breakdown of costs and were very fair.

Craig and Will are amazing and represent your business very well.

The experience was great! Friendly staff and my car was fixed fast! One of the best BMW service experiences I have received.

My experience overall was very good. Communication was excellent, price was satisfactory. My only concern would be that if any lower discounts were available they would automatically be applied. In my case the discount for the battery and booking online would have saved me a little bit of money.

Tom was very efficient and helpful with my visit to bmw richmond west broad and took care of car and follow up with recall parts as well .

The service is a step above any car dealership I’ve dealt with!

Excellent service every time I come in. Will continue to be a BMW girl