My experience at Richmond BMW was great. Nicholas was very helpful, professional and easy to communicate with. I will definitely be a return customer.

Thomas Gemellaro provided excellent service. The car was well maintained and communication was prompt and courteous.

Very kind. Fast service.

Your service department received a five-star rating from me due, in large part, to Tim Peterson. Tim is the epitome of customer service excellence. He remembers me, he keeps me updated as to the status of any inspections and/or reviews, goes over the work to be done and/or done, and ensures my satisfaction with the total outcome.

Very efficient with scheduling and process.

The service agent was cordial and attentive and kept me up to date on the work being done. The dealer was gracious enough to work me in without an appointment.

Service was fast and my service advisor was very friendly and made my first service experience great.

Quick and professional service.

Great service! Can not ask for better treatment and keeping me totally involved and updated during service.

Slow getting me set up with the oil change special that BMW was offering. After that I got my car back in a reasonable time. Very friendly staff.