When I walked into the service area, all advisors were “staring” at their computers. After a few minutes, I spoke up and got someone’s attention. It was Olivier who was helpful from that point on. I wanted a cup of coffee and asked a guy at the parts window for help. I was dismissed with “I don’t drink coffee.”

I had a great experience at Richmond BMW. The service was prompt and my service advisor was quite professional and courteous. He clearly outlined all the necessary work that needed to be done and had a very accurate estimate of the cost. I could not ask for a better experience.

Everything went very well. My service advisor was very knowledgeable about the work that would be done on the car and I even walked out with a smile on my face cause it cost me considerably less than what I had expected out of pocket!!!

Great professional service and Tim is a great asset for BMW services very knowledgeable.

The service was great!

Service was timely and my service advisor was awesome!

Service was amazing !!

Excellent - Tim is always great.

Thank you!

Everything went very smooth and my sales agent made sure to ask all relevant questions to get the sale done easily.