Timothy was very informative and had my car out and ready within 2 hours. Love the service department!

Overall satisfied. It is unfortunate I had to come back for a part that was replaced in February. I do not think all fluids were checked. My indicator for low windshield washer fluid came on the day after picking up my car. Advisor, Olivier, went out of his way to make sure I was kept informed and that my vehicle was washed, including tires. Thank you.

We had a great experience with RJ. Would definitely recommend him to our friends.

After purchasing my 5th BMW, this has been my best experience so far. I would like to thank the entire teanm starting from Akshay, Shashank and Steve who provided excellent knowledge and service beyond expectation. I live in Florida and ended up purchasing my new X5 from Richmond BMW and would recommend them without hesitation. I ordered the vehicle with hopes to use it during my road trip vacation, the team always kept me updated of the status and when the car did not arrive in time they coordinated for it to be delivered out of state to where I was on my vacation. I would rate them at 100%. Thank you, Hugo Marcos Lepre

Great customer service

Oliver was very friendly and did a great job in assisting me my first time there. The feedback of services was comprehensible and I really liked that they kept i touch with me via text while I waited.

Service good and attention to my time and need for my car to be repaired given speedy consideration.

excellent customer service

The service was okay. However the problem with my car which was my reason for bringing in the car still exist.

Great Service... Awesome Staff!