The folks at Richmond BMW were incredibly helpful to me. I was passing through en route to DC and landed up with a flat tire. Richmond BMW took my car in and prioritized me so I could be on my way ASAP. Everyone there was very helpful, friendly and professional. I would highly recommend this dealership to BMW owners. Also, it was generally refreshing to be at a small BMW shop that was operated by some enthusiasts. The big ones have forgotten their core customers ...

Mr. Peterson has been our service manager for years- he always exceeds our expectations!

Great experience. Very happy with my purchase and the salesman’s Was very helpful and knowledgeable.

Courteous, prompt, service. Tim Peterson provides awesome customer service.

Thank you for a seamless purchase process -- from the initial contact on my inquiry, to the valuation of my trade-in, to the delivery of my certified X3. Driving in from Alexandria to Richmond was worth it!

My service rep was very responsive and took great care of me and my car.

Fantastic customer service!

The service was good, reducing one star because the service took more than expected Tim.

Tim Peterson was great, he kept me informed throughout the entire service and explained all the recommendations that were made.

Always easy to deal with. Only needed a state inspection this time.