The service department area is always clean. Staff is always friendly. My service advisor Thomas, always keeps me in the loop with a phone call or text. When the car is always ready on time and washed.

Friendly and helpful staff. Very accommodating.

Steven was wonderful to work with. So detail oriented and thorough. Great experience.

Excellent service provided by BMW Richmond. Staff communicated properly and all service taken care of properly

Was very pleased with my recent visit to turn in my 2018 540i off lease. I would have normally leased another 5 car, but due to declining health and eye sight I decided that my driving days were mostly over. I have owned many BMW automobiles over the years and was very satisfied with them all.

Work was done in a expeditious manner and on time. Will go to BMW of Richmond again.

Thorough, customer friendly, answered all questions politely and respectfully.

Great service from Steven Lerner

Always on time with respectful service!

Quick and easy once I figured out where to go