Very pleasant experience. My vehicle was ready in a timely matter.

Professional service

From start to finish it was a great experience. Didn’t feel pressured and was offered a fair price for my trade in. Everyone was extremely helpful and professional.

Tim Peterson is an OUTSTANDING Service Advisor and is the person I consult when my car needs service. He is knowledgeable, personable and has provided me excellent advice and service to keep my car properly serviced.

Great service and service/ finance personnel were friendly and attentive to all my needs

Tim Peterson is the best customer service rep.in the entire BMW system, nationwide.

Service department performed at high level even though they were missing some of their team members. Always a pleasure

The service department was very busy when I arrived, by my services were completed in a timey manner. Excellent job as usual!

I was absolutely blown away with the prompt response and professionalism of the staff. They were extremely understanding of my situation, and made me feel so welcoming being I am an out of state customer just passing through VA due to a flat tire. I really appreciate all their assistance and how quickly they were able to get me back on the road.

My overall experience at Richmond BMW was much better this visit than last visit. The people knew I was coming, services I needed, that I had requested a loaner car, etc. My only complaint was that "the computer" changed my appointment from one day to another - I called 14 times before someone answered the phone. If the service department is that busy, then hire someone to only answer the phone.