Richmond BMW
4.9/5
4.9 /5
2,368 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
2,368 Verified Reviews
5.0/5
5.0 /5
Always a pleasure working with Tom in service. He always delivers outstanding customer service!

4.0/5
4.0 /5
I love driving my BMW. Service reps are very helpful and friendly. I waited for my vehicle to be serviced. Misinterpreted the recommended service. Took my vehicle home, but had to bring it back. Would have helped if someone would have come and explained. Also would have liked a complimentary wash for the amount of money spent.

5.0/5
5.0 /5
We have been very pleased with the service of everyone at Crown Auto. Our interaction has been mostly with the crew handling service on the car.

5.0/5
5.0 /5
My service was great!

5.0/5
5.0 /5
Always great service

4.0/5
4.0 /5
Took care of my X5 in pretty good time. Excellent customer service

5.0/5
5.0 /5
Lazarus Joyner was helpful and patient as we worked through our big decision to buy a new car with BMW. This was our first experience with BMW and would definitely come back again and refer a friend. Thank you for your excellent customer service!

5.0/5
5.0 /5
Knowing that I was waiting with a toddler they were very quick to get me in and get me out as soon as possible.

5.0/5
5.0 /5
Excellent service by Mr. Tim Peterson.

5.0/5
5.0 /5
Dave was great to work with today, he made the process easy. Although I miss Paul, who used to take care of everything for me, Dave stepped in and took care of all my cars needs. Thanks!