Dave was great to work with today, he made the process easy. Although I miss Paul, who used to take care of everything for me, Dave stepped in and took care of all my cars needs. Thanks!

Easy and efficient service. Thank you.

Excellent experience and Tim Peterson is the best service advisor in Richmond

Work done as promised, and done quickly.

Excellent service per usual.

Fast, courteous service and detailed explanation of pending future services needed...

The service dept is getting better and is working more efficiently. The entire BMW store has improved.

I had an incredible experience with Mr. Steve Lerner. He provided me with the best service along with Akshay and Shashank. They are great assets for Crown Richmond BMW.

As always Tim Peterson assisted me in a timely fashion and everything was completed as requested. Thank you Tim.

It was time for the annual inspection and oil change. Yes. It was a long wait but I had anticipated that. I did not expect to have to have my windshield replaced but the technician was thorough and said it wouldn't pass inspection without it. I am returning today for the courtesy wash. BMW always provides excellent service.