Courteous, responsive, friendly, customer oriented.. Lazarus Joyner did exactly what he committed to do. Easy to do business with.

The service advisor was very helpful and the work was done in an expeditious manner.

Even though the wait was extreme, the receptionist continued to apologize for short staff and staff was amazing!

Olivier was very helpful!

Timothy, the service manager, is the best and the reason I continue to bring my car to Crown.

Tim Peterson ,advisor, always do a great job and help along the way of service appt., he is professional, knowledgeable and courteous to customers!

My experience with the Sales team at Crown Automotive was very rewarding and I was treated outstanding throughout the process.

Service was great. Was surprised by not being greeted when I pulled in for service. When I go to Honda, a service advisor is at my door before I even get my car door open, even on extremely busy days. Being a first time customer I had hunt for the service advisors desk. They were not busy, they were all sitting at their desks. Service was still great, just a suggestion.

The service we received from Richmond BMW was top notch. Robert Wyatt, our salesman, went above and beyond to make sure we were completely satisfied during the whole car shopping, test driving, and purchasing process. I wouldn't go anywhere else to purchase a car.

Timely and professional.