Richmond BMW
4.9/5
4.9 /5
2,369 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
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2,369 Verified Reviews
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5.0/5
5.0 /5
I own a 2016 X3 and only have it serviced at Crown. The reason being I trust their mechanics, find the service personnel knowledgeable and easy to communicate with and the all and all experience hassle free.
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5.0/5
5.0 /5
Customer service experience through the entire process
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5.0/5
5.0 /5
Service was superb and very timely. Tim Peterson is the consummate gentleman and a great asset to your organization. I have been with Crown BMW for 30 years and wouldn't go anywhere else. Congratulations. Al
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5.0/5
5.0 /5
Everyone at Crown Automotive attends to my car needs and works to provide excellent customer service. Paul and the rest of the front crew work hard to make sure everything is right.
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4.0/5
4.0 /5
The visit (and I travel far) was a bit shocking. I refuse to pay $4k for a blinking light (headlight assembly) that is not working properly. I understand I own a BMW and I'm talking to a dealership but that is beyond crazy and ridiculous. That cost more than tires or anything else I was quoted that day.
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5.0/5
5.0 /5
Tim Peterson is the best. Got me in and out quickly!
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5.0/5
5.0 /5
Paul Taylor was a great representative for BMW. It was my first time bringing my car in for service, and I appreciated how he led the charge on making sure my experience was a positive one.
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5.0/5
5.0 /5
Everyone is always respectful, kind, and provides very thorough explanations on everything. I absolutely love that about them. Working with Paul Taylor is always a pleasure and I can’t thank him enough for the endless hospitality he has received my family and I every single time we go in there for anything. You guys definitely have a customer for life!
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5.0/5
5.0 /5
Tim Peterson consistently provides excellent service!
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5.0/5
5.0 /5
Extremely pleased. There was a mix up in the specs for the X5 I ordered (because I built the vehicle online using 2020 specs and the vehicle was produced under the 2021 specs) resulting in the vehicle being delivered from the factory missing certain options. The dealership made the situation right by ordering a replacement vehicle with the correct options. My thanks to Steve and Akshay for their patience and perseverance in ensuring my total satisfaction with my new X5!