Brought my car in to have two product recalls checked. Michael Stevens and his team did an excellent job. I particularly appreciated the service technician sending me a video of the engine so that I could see some of the issues and items he was repairing.

High level of engagement by the staff. Great experience.

Khalid khan was very knowledgeable, extremely polite and friendly, and tireless when he helped me. We had a difficult “deal” and he was excellent in collaboration with Hugh. We came to a deal and the rest of the logistics were great.

We had the best time with Laz on the trade/purchase of our BMW. He was personable, knowledgeable, and professional. 10/10--- Go see Laz!

It's always a good experience working with Thomas and the rest of the team

The usual expert experience from the service department and especially Tom.

It was good.

Excellent treatment. Tom was great as always-

My experience was great . Kris was excellent to work with.

I recently had the pleasure of visiting Richmond BMW dealer, and I can honestly say, the experience was outstanding. From the moment I walked in with my family, we were greeted warmly by the knowledgeable and friendly sales manager, Hugh; the salesperson, Stephanie; and the rest of the team. I highly recommend Richmond BMW dealer to anyone in need of purchasing a new or used vehicle. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty. Leo Larios