Time spent at Richmond BMW is always a great experience. You know when the appointment is booked that they will be there to answer questions and service your car with care. I like the thorough way they explain your service options. I trust what they are telling me which is rare in the car service industry. I am always pleased with my service team too. Professional and thorough is what you get at Richmond BMW.

Professional and completed in 3 hours

Paul Taylor is the best, you are lucky to have him.

Lazarus Joyner, was our client advisor. He did an outstanding job guiding us thru the maize of selecting our new X3. He was always courteous and patient in explaining the many features of the car. We highly recommend him .

My experience is always great. Paul Taylor really takes care of me!

Paul did an exceptional job. Keep it up!

My Service Request was for my Annual car inspection and to check on why the passenger's side rear window was no longer working. Dealing with Tim is always a pleasure. And, he keeps me up-to-date on anything that the Technician may need resolved before Service is completed!

Excellent customer service

All were following COVID plans with maskand social distancing. My car was taken in for state inspection and replacement of belts. Staff was quick with processing me through with my paperwork. Gave notification of what needed to be done abd notified me by text if its completion. All the staff is very friendly.

Professional service