Always and forever now , I always receive outstanding service. The best in quality and willingness to go the extra mile. Have been using Richmond BMW for 20 years now and will continue.

I was treated like family.

Tim Peterson and the service team at Richmond BMW are everything you would expect from a luxury automotive shop. I just purchased a certified preowned 528i from a different dealership. The turbocharger malfunctioned on my way home. They were quick to diagnose and fix. Communication was often and detailed. I could not have been more pleased with their performance. And good for BMW for standing behind their product.

Great experience

Service was impeccable.

My car down on my way to Richmond for the NYE weekend. I was just visiting and am not familiar with the area. The dealership provided great service and got my car fixed very quickly during what I assume is an extremely busy time for them. They also worked with my difficult warranty company and were very accommodating. Thanks for helping me out during a stressful time.

Good communication and explanations

I was there for and hour and a half. A new tire was installed, tire rotation was completed and the state inspection was done. Efficient!

Great service!

I am on my second BMW from Crown BMW of Richmond; I bought my wife her first a few months ago. I am a very satisfied customer and want to especially commend Paul Taylor who always provides excellent customer service.