I have no issues when I bring my car for servicing. The staff always go above and beyond for their customers. I will not go anywhere else.

Fantastic people. Made me feel welcome and appreciated.

Excellent service.

Excellent service and super customer service!

Tim is always great to work with...thanks!

My agent was very professional and considerate of my time. He stayed on top of things and kept me informed. The transportation home and back was great. Very friendly and timely. Excellent all around.

Outstanding customer service! Brought vehicle in and it was looked over within good amount of time. Enjoyed the amenities in the waiting area and a pleasant atmosphere helped wait to be enjoyable. Service adviser Mike Stevens also did an outstanding job in handling the service request to vehicle. His cell number was provided on business card and he was able to assist me on a SUNDAY with an issue. He is to be commended for going above and beyond the call to assist after hours! Appreciate this outstanding service and hope to purchase next vehicle from Richmond BMW instead of other car dealership.

We have bought from Richmond BMW before so when we needed another car we did not hesitate to go back. Working with Laz Joyner, James Williams and Shashank was great. As always no pressure on selling us. We gave them requirements and they found the models we wanted. The process was simple and they showed us everything we needed about the car. We always want to go back to Richmond BMW as satisfied second time customers.

This was my second time using Richmond BMW for service, and I am extremely satisfied. Tim was my coordinator and he did an awesome job communicating and sharing knowledge throughout the entire process. I will continue to use you guys as my "go-to" for anything BMW. :)

We had a great experience trading in our 2017 BMW leased vehicle for a 2019 new leased vehicle.