Excellent service. I highly recommend for any service, even on off brand vehicles.

Staff is always pleasant and didn't have to wait a long time for my vehicle to get serviced.

Great customer service! Prompt & efficient service!

Tim was the best. Always helpful and honest . You need more advisor who work as hard on customer service

The service we received from Chris was excellent! Polite and friendly! He checked in throughout the day to give us a status update. Will definitely return and use this service department in the future.

Service adviser Paul Taylor kept me informed of my vehicle status. I was also provided a loaner vehicle while mine was being serviced. E.T. who was the driver was instrumental in transporting the loaner to me. Both gentlemen were extremely generous and professional and kept me informed. I thank you for your stellar staff.

Excellent response time. Very capable and friendly service representative who assisted in explaining a very expensive repair in terms that I could understand

Brian and Winston provided excellent service from start to resolution.

I was quite pleased with the work done on my vehicle as well as the attention and feedback from Paul Taylor, my service advisor.

Awesome experience--my first visit to Richmond BMW since buying my vehicle. Chris made me feel like a VIP--pro-active about what could be serviced while the car was in the shop (all under warranty) and kept me informed about timing, etc.