This is the 3rd survey related to taking my X3 in for alignment, rotation and sate inspection. Not rocket science. BMW and dealers need to stop the stupidity. Its annoying.

My experience was awesome. The service rep was very informative and professional.

I cannot thank Paul enough for giving me stellar service. He was ver consistent with letting me know the status of my vehicle. I was accommodated promptly. Customer Servicd is a big plus owning a BMW.

Very professional experience

Awesome customer service, good communication, willing to help with scheduling issues, etc. Very satisfied BMW customer!

The people I interacted with were great, especially Tim. Kind, friendly, explained things well. A very personal feel to it, which I appreciated a lot. My only complaint is the cost of services. No matter how expensive the car, or the perceived expendable income BMW owners have, charging $135 in labor to change an air filter is just beyond reasonable, and sadly becomes the reason I would take my car elsewhere for repairs and maintenance.

Doing business with Richmond BMW was a pleasure.

My recent service experience was great- Paul Taylor kept me informed and was terrific to work with.

Awesome experience! They did everything possible to fit my requests!

They took the time to inform me every step of the way , if it was taking longer than expected or just if I needed anything during my cars service. thankyou so much