Travis and Tommy were excellent. They both went out of their way to keep me informed about my repairs.

The service was great as usual.

I am somewhat finicky about maintenance on my cars. Until recently, I’ve preferred to do it myself as I know the level of quality that gets done. (Yeah, I have been deeply disappointed in the distant past!) I started using Crown about a year ago on two different BMWs and can enthusiastically recommend them. They not only completed the work I requested but found problems of which I was unaware. I know, usually you expect that to be a sign the dealer sees you as a cash cow...not so here. Their recommendations were spot on and the repairs were accomplished at a very reasonable price. They earned this customer’s respect for being fast, friendly and honest.

Crown personnel are always helpful and friendly

I would like to thank Tim Peterson, Tim went out of his way to assist me, fixing a problem that another department screwed up (parts), Tim is an asset to Crown BMW of Richmond.

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Great

I was treated like a valued customer

Paul was great!

The service advisor Paul was so courteous and thorough. It made my experience easy and actually enjoyable!!! Thank you