Travis and Tommy were excellent. They both went out of their way to keep me informed about my repairs.
Chris
•
Dec 7, 2018
5.0/5
5.0/5
The service was great as usual.
Otfried
•
Dec 5, 2018
5.0/5
5.0/5
I am somewhat finicky about maintenance on my cars. Until recently, I’ve preferred to do it myself as I know the level of quality that gets done. (Yeah, I have been deeply disappointed in the distant past!) I started using Crown about a year ago on two different BMWs and can enthusiastically recommend them. They not only completed the work I requested but found problems of which I was unaware. I know, usually you expect that to be a sign the dealer sees you as a cash cow...not so here. Their recommendations were spot on and the repairs were accomplished at a very reasonable price. They earned this customer’s respect for being fast, friendly and honest.
John
•
Dec 5, 2018
5.0/5
5.0/5
Crown personnel are always helpful and friendly
Ashley
•
Dec 3, 2018
5.0/5
5.0/5
I would like to thank Tim Peterson, Tim went out of his way to assist me, fixing a problem that another department screwed up (parts), Tim is an asset to Crown BMW of Richmond.
Anthony
•
Dec 3, 2018
5.0/5
5.0/5
No comments
Deante
•
Dec 3, 2018
5.0/5
5.0/5
Great
Kelly
•
Dec 3, 2018
5.0/5
5.0/5
I was treated like a valued customer
Karen
•
Dec 2, 2018
4.0/5
4.0/5
Paul was great!
Amy
•
Dec 1, 2018
5.0/5
5.0/5
The service advisor Paul was so courteous and thorough. It made my experience easy and actually enjoyable!!! Thank you
Travis and Tommy were excellent. They both went out of their way to keep me informed about my repairs.
Chris
•
Dec 7, 2018
5.0/5
5.0/5
The service was great as usual.
Otfried
•
Dec 5, 2018
5.0/5
5.0/5
I am somewhat finicky about maintenance on my cars. Until recently, I’ve preferred to do it myself as I know the level of quality that gets done. (Yeah, I have been deeply disappointed in the distant past!) I started using Crown about a year ago on two different BMWs and can enthusiastically recommend them. They not only completed the work I requested but found problems of which I was unaware. I know, usually you expect that to be a sign the dealer sees you as a cash cow...not so here. Their recommendations were spot on and the repairs were accomplished at a very reasonable price. They earned this customer’s respect for being fast, friendly and honest.
John
•
Dec 5, 2018
5.0/5
5.0/5
Crown personnel are always helpful and friendly
Ashley
•
Dec 3, 2018
5.0/5
5.0/5
I would like to thank Tim Peterson, Tim went out of his way to assist me, fixing a problem that another department screwed up (parts), Tim is an asset to Crown BMW of Richmond.
Anthony
•
Dec 3, 2018
5.0/5
5.0/5
No comments
Deante
•
Dec 3, 2018
5.0/5
5.0/5
Great
Kelly
•
Dec 3, 2018
5.0/5
5.0/5
I was treated like a valued customer
Karen
•
Dec 2, 2018
4.0/5
4.0/5
Paul was great!
Amy
•
Dec 1, 2018
5.0/5
5.0/5
The service advisor Paul was so courteous and thorough. It made my experience easy and actually enjoyable!!! Thank you