Tim Peterson is a class act. Always response And moves quickly to handle many task smoothly at the same time. His folllow up is second to none

I had a very pleasant experience in my recent service appointment.

I’ve never been in my BMW service department and gotten poor service. They have always been courteous, professional, and well knowledgeable about their vehicles. They make it very hard to not buy a vehicle from them. Thanks BMW and my gracious service representative. He’s made my experience pleasant at all visits. Keep up the great work!😊😊

Tim is an excellent rep. It’s always wonderful working with him.

I found your associates knowledgeable, kind and willing to help and experience in handling my vehicle repair emergency

Paul was absolutely wonderful and took pride in my service! He is such a find and should be adequately compensated and praised! Keep him on face to face he will be the reason BMW Richmond’s retention rate and service efficiency remains positive! When I return I will be requesting him! I’ve purchased 3 times with you all and I feel my voice matters.

Always an enjoyable visit working with the team in the service department.. knowledgeable, friendly and helpful in regards to ensuring i receive the best Service possible. Will always come back for maintenance and performance work ..

Good service

Superior customer service! Really appreciated that they provided me a (very nice!) loaner car, too.