Richmond BMW
4.9/5
4.9 /5
3,100 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
3,100 Verified Reviews
4.0/5
4.0 /5
Staff was nice and the facility made it comfortable however the estimated time I was given was hours off the actual time it took for the work to be done.

5.0/5
5.0 /5
Easy car buying experience.

5.0/5
5.0 /5
Good experience

5.0/5
5.0 /5
Every aspect of buying this car was a pleasure. Stephanie let us drive 4 cars and helped us choose the one we wanted. Hugh suggested the 2 Series, which was perfect.

5.0/5
5.0 /5
My salesperson (Kris) was phenomenal is his knowledge, courtesy, and professionalism. He is 10 amongst 10 sales agents.

5.0/5
5.0 /5
Very good

4.0/5
4.0 /5
Service coordinators were friendly as always! Did not like the $200 fee to diagnose a simple issue.

4.0/5
4.0 /5
Steve Lerner provided great customer service through the process. Attentive and responsive.

5.0/5
5.0 /5
Working with Michael was great. He know me his stuff and also very honest about repairs and keeping me updated.

5.0/5
5.0 /5
The Service Advisor (Mike Stevens) kept me informed about progress diagnosing and then fixing my car. He made sure the issue was properly handled. He also worked hard to provide me with a loaner; which was a difficult task given that I could not pre-plan the need to leave my car at the dealership for a little over a week.