Outstanding service once again! Va and the rest of the team are a pleasure to work with! Thanks
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Great service rep
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Joshua Fogg is really great to work with. He does a great job of translating mechanical car speak to a lay person like me. I have always had a good experience at Richmond BMW - West Broad since purchasing my first BMW way back in 2011.
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Oil Chang on time and efficiently completed.
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
We met with steve Lerner when the store opened and he was very helpful. Our purchase was a great experience
Anonymous
•
Aug 7, 2024
5.0/5
5.0/5
Mike and Josh were awesome as always
Anonymous
•
Aug 7, 2024
5.0/5
5.0/5
Our experience was very pleasant and straightforward, and the vehicle has been great.
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Tire service and mirror replacements
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Josh did an excellent managing the windshield replacement on the X-3. I appreciate his high standards which translate into excellent customer service.
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Although it was sometimes difficult to have a voice conversation with a service advisor, texting usually got the job done. Texting from two different phone numbers did create some confusion. However, I felt at all times as though the service staff was attempting to meet my needs with a pleasant attitude.
Outstanding service once again! Va and the rest of the team are a pleasure to work with! Thanks
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Great service rep
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Joshua Fogg is really great to work with. He does a great job of translating mechanical car speak to a lay person like me. I have always had a good experience at Richmond BMW - West Broad since purchasing my first BMW way back in 2011.
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
Oil Chang on time and efficiently completed.
Anonymous
•
Aug 8, 2024
5.0/5
5.0/5
We met with steve Lerner when the store opened and he was very helpful. Our purchase was a great experience
Anonymous
•
Aug 7, 2024
5.0/5
5.0/5
Mike and Josh were awesome as always
Anonymous
•
Aug 7, 2024
5.0/5
5.0/5
Our experience was very pleasant and straightforward, and the vehicle has been great.
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Tire service and mirror replacements
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Josh did an excellent managing the windshield replacement on the X-3. I appreciate his high standards which translate into excellent customer service.
Anonymous
•
Aug 6, 2024
5.0/5
5.0/5
Although it was sometimes difficult to have a voice conversation with a service advisor, texting usually got the job done. Texting from two different phone numbers did create some confusion. However, I felt at all times as though the service staff was attempting to meet my needs with a pleasant attitude.