Outstanding service once again! Va and the rest of the team are a pleasure to work with! Thanks

Great service rep

Joshua Fogg is really great to work with. He does a great job of translating mechanical car speak to a lay person like me. I have always had a good experience at Richmond BMW - West Broad since purchasing my first BMW way back in 2011.

Oil Chang on time and efficiently completed.

We met with steve Lerner when the store opened and he was very helpful. Our purchase was a great experience

Mike and Josh were awesome as always

Our experience was very pleasant and straightforward, and the vehicle has been great.

Tire service and mirror replacements

Josh did an excellent managing the windshield replacement on the X-3. I appreciate his high standards which translate into excellent customer service.

Although it was sometimes difficult to have a voice conversation with a service advisor, texting usually got the job done. Texting from two different phone numbers did create some confusion. However, I felt at all times as though the service staff was attempting to meet my needs with a pleasant attitude.