I came in to test drive a pre-owned 5 and 7 series back-to-back to help me make a buying decision. And after discussing options and available models with my sales rep, I decided to purchase a 2023 530i xDrive. Kris, my sales rep, was awesome. Very knowledgeable, patient, understanding, and accommodating. His approach will likely lead to our next BMW purchase coming from this dealership (assuming availability of what we need when we need it).

Staff is very friendly and helpful. No complaints, thanks.

Quickly replaced a run flat tire that was under warranty.

Absolute superior service experience

Very helpful

The level of detail and attentiveness was one of the best auto buying experiences that I have ever encountered. The Richmond BMW team treated my like a VIP throughout the entire experience; pre-purchase, purchase, and post-purchase.

Va was my service manager and kept me informed on progress and pricing, very professional and trustworthy. I will look forward to working with him again.

Everything was completed timely. Joshua and the tech working on my car actually caught that my state inspection was going to be due within a couple weeks and asked if I wanted to get it completed then. This was very helpful as I would have had to return in a couple weeks just for that but now it is done. So appreciate them thinking about my time to come in and making sure my car was all good to go!

Easy check in, pleasant to work with. Convenient!

Service advisor was great