Tom was great

Fast

Smooth

Knowledgeable and helpful in backfiring a new X5 build

Came in to have my key read and annual state inspection. Ended up having much more work done that I anticipated. Michael took care of the service my vehicle needed, and I was afforded some space within the dealership to work while I waited. I appreciated the courtesy and hospitality.

Service flawless and very considerate Service Manager.

Although a little too much back and forth, we finally came to an agreement and I was able to drive away with the car for me. This being my third purchase from Richmond BMW and third purchase from Steve.

The great place to buy a car

It was excellent. I had the paperwork completed to purchase a Land Rover Discovery but after stopping by accident that the BMW dealership I purchased one instead of the new LR Discovery

Wonderful