Very good

Jacky was very knowledgeable about the vehicle I was interested in. He was also very courteous and easy to talk to.

I was immediately checked in upon my arrival and service to my car was done quickly.

Josh Fogg was an excellent service advisor to deal with.

Everyone was amazing. From the moment I walked in I was greeted, helped and taken care of. Anna and Hugh sealed the deal for me. Will def be back again.

Friendly and welcoming service by Josh! I also loved the video of what needed to be done on my car. Taking cars to mechanics can be difficult because some have been unethical. But, I didn’t feel this was the case in this situation. Thank you!

Va was quite professional as was whole team

Our Service Advisor, Michael, is very responsive to our needs. He is knowledgeable and courteous.

Phenomenal experience at BMW Richmond dealership. We were matched with a great sales associate (Jonathan Bottoms) and Finance representative (Jenish Shah) who were able to guide my wife & I through the purchasing process with ease. They went above and beyond as far as having a very flexible meeting schedule. We were impressed with the attention we received towards our desires and never felt uncomfortable with our interactions between personnel at this dealership. I applaud their professionalism, knowledge, & overall service when it comes to purchasing a vehicle, hat's off to this location!

Courteous, efficient service appointment