Steve was awesome

I am always pleased with Richmond BMW service. Not only am I always sure that my car is well taken care of, but the service staff is always friendly and helpful. They are so easy to work with and always want to make sure they understand if or what problem I may have with my vehicle. Additionally, they are very professional and truly respect each client. Thank you for the excellent service and experience. I highly recommend this dealership!

Tom G., Service staff, was personable, honest, and kept me informed of car' progress.

Communication was clear, professional, kind, and eager to deliver the exceptional customer service we all deserve. Auto service was excellent and I appreciated the video feature for what service was recommended. Thank you!

I have an older BMW and I felt that I was treat as if I just purchased my vehicle. Josh was professional and friendly.

Josh was very detailed and kept us informed during the time the car was in service department

Had my windshield replaced and was exteremely pleased with the entire interaction with the Service Team. My vehicle was done on time and the work was meticulously completed.

I continue to choose Crown Richmond BMW for service, even though they are a long drive from my home and there's a BMW dealer located in my town of residence. The service and responsiveness I receive from Crown BMW keep me coming back.

Service Department is always responsive and professional. Have been very pleased with all aspects of the purchase and servicing of my vehicle. In my opinion, good service breeds loyalty to the brand. Have owned both a Nissan and an Audi here in Virginia and now drive a BMW because of the poor service received from those dealerships.

The staff at the service desk were wonderful and thoughtful of my time