The staff at the service desk were wonderful and thoughtful of my time

Performed recall on 2011 328I, quick and easy drop off. Even used the shuttle service to get back home. Finished in a timely manner, told me it would be an all day job and if the car off in the morning it could be done before they closed. I ended up choosing a time at 11, because I didn't mind picking up the car next day but they actually finished that afternoon.

A1 Service, speedy, didn't waste my time... in and out... thanks for that

Steve Lerner was excellent with facilitating my trade and purchase. Very helpful and knowledgable. It's clear why he has been a long-term associate at Richmond BMW.

Went in for an oil change and was out in no time! Va also told me that they performed and inspection that was due (even though I wasn't paying attention to it). Excellent!

It was pleasurable.

Squeezed me in for a tire change after getting a flat. Friendly service, accommodating (allowed my dog in waiting area), and comfortable waiting area. Appreciated the support from beginning to end.

Very responsive and knowledgeable

Steve Lerner was great! We have used him in the past and always takes care of us!

I had a wonderful experience at Richmond BMW! Steve Lerner was very professional and took his time with me to show me the car.