Although it did take longer than 3 months to fill my special order, it was well worth the wait.

Great service from Tom!!!

Steven Lerner was the best! Delivered excellent customer service and totally took care of everything! My trade-in value was what I expected as well! His 16 years of service with Crown really shined through and I hope he is there for my next purchase!!!

Great customer service. Too many surveys, though.

Another great experience while having my car serviced at Richmond BMW. I took my car in for scheduled service, Thomas, the service manager, was ready and prepared to take care of my car as soon as I arrived, he knew I was going to be waiting for it to be completed. They were quick, professional and completed everything promptly. Always a pleasure when dealing with the entire service department. Thank you again. Shawn B

All aspects of service top notch!

Steve Lerner was amazing to work with! Truly. Awesome from beginning to end!

Working with Crown BMW in Richmond is a pleasure in terms of their work and helpfulness with various issues. I have never been disappointed in my treatment there.

Overall great experience! Kris was fantastic - very knowledgeable about the car and technology. The entire process was very smooth.

Excellent experience and service by the sales staff.