The service was excellent as always! I’ve never had an issue here. The wait time was a little longer than normal, but that was to be expected with the weekend. They were very communicative of the wait time upfront upon drop off.

I appreciate the attention I received from when I dropped off my car, the services needed, to me picking it up. Thank you West Broad BMW!

Lazarus was again outstanding. This is the second car in 3 years I bought from him and I very much enjoy working with him. He is very professional, has a great, positive attitude,, extremely knowledgeable about every car, and is not pushy. Overall, he makes sure that buying a car is a very relaxing and enjoyable experience. He is a tremendous asset to you all!

Always polite and professional.

Good Experience

Va kept me informed about what repairs were needed for my vehicle. Awesome customer service.

Excellent

Excellent service

courteous and helpful, patient with questions.

Nicholas at Richmond BMW has provided an awesome experience from building to purchase.