My prior dealership washed our vehiclesI walked in before the gentleman could get to my carThe system flow was a little slow

OK Waiting area could be a little larger and more private.

They never seem to know that we are scheduled and aren't prepared when we get there.We were getting an oil change. We dropped it off the night before our appointment and had to call the next afternoon to see if it was ready and it wasn't ready yet. So they basically took an entire day to do an oil change then they had to order part which should have been in stock and that took a week so we had to give them our car for a day two weeks in a row.Overall, I believe the management changed sometime last year and it has been disorganized and not as nice since. I am also very disappointed that they don't have lender cars. If you are going to take an entire day to do an oil change, you need to give the customer a lender car.They had to replace a windshield wiper unit and for some reason didn't have them in stock and it took them a week to get the part. This just seems incredibly odd that they wouldn't have a basic part like a windshield washer unit.We have brought our car in twice now for an oil change and both times they never called us to let us know it was ready. We had to call them in the late afternoon and they always reply. It should be ready soon. If you drop your car off in the morning or the night before it should be ready by 11 AM the next day when the appointment is not late afternoon as an afterthought of oh we need to do this oil change.We didn't think the service was a perfect 10. I have worked for a dealership in the past so I'm familiar with the level of customer service that people expect.Below are the issues/concerns that we encountered twice now:1) the people in the service department don't seem to know the schedule. The first time we came in we made an appointment the day of the sale. They had no idea about it.2) we have brought the car in twice, dropping it off the night before because we live 30 minutes away. Both times the car wasn't done until the very last part of the day. Meaning 5:00. We never got a call both times, we always have to call.3) when we do call to see if our car is ready no matter who answers the phone they always seem to have no idea what is going on. Whether we call in the morning or the afternoon it seems like that is the point when they start the work on the car.4) we probably wouldn't have purchased this Mitsubishi, although we love the brand, if we knew that the business was going to be sold or under new management within weeks of the purchase.5) when we had a repair done, the people in the service department discussed they're being a charge and weren't even aware that we had purchased the extra insurance from Mitsubishi that covers our car bumper-to-bumper for 100,000 miles.6) this dealership does not have any loaner cars. My husband uses this car for work and travels daily. We requested an oil change and a repair to a windshield wiper. The service department broke a handle in the back of the car when they were making some sort of Repair so a simple oil change and windshield wiper repair turned into two days of having no car and no lender. If you want to compete with other car manufacturers, you really need to have a lender vehicle available.

Ty and stuartThere was a mistake but it was corrected

They had not cleaned lot of snow and ice and could not freely view new vehiclesFriendly and prompt

I had a wonderful experience and honestly can’t think of anything that would need improvement. The facility was clean and had a nice comfortable sitting area and my car was serviced pretty quickly. Everyone there greeted me and was pleasant with me and when it was time for me to go I was informed on what was done and the inside of my car was cleaner than it was than when I brought it in so I appreciated that as well.My visit was due to replacing the manufacturer radio because the touchscreen stopped working a couple of years ago. The staff there were very friendly and I even took a look at newer models while there and sales members were very friendly and helpful if I was interested but also not pushy if I wasn’t and I appreciated that

The service was very good. Everyone was very friendly.Thanks for the hospitalityService was great and timely. Dealership very clean. Sales people were very nice.

Everyone I had to work with did amazingTy made the process simple and easy! I went in at about 6pm, explained what I was there for and left with the car I wanted before close!

There was no one there to tend to me when I first got there.It didn't take me long to wait, but there was no one there.When I got there , someone happened to come in and assist meServic.\nE to my car was great.However , they should always be someone at the front desk to take care of customers as they enterGreat service!

Service was great, however the customer waiting area was positioned by the door, which made it a little uncomfortable. Also you couldn’t see the tv, based on how it was placed. An upgrade on the condiments would be nice.Staff was very helpful and accommodating