customer service has been outstanding.

No comment

The staff were friendly and efficient.

Never told what was performed on the car other than oil change .Be more and communicate how much time it will take. My appt time was at 2pm and I didnt leave to close to 5pm. It could have been mention that it would take that long. I lived an hour away! It also never stated what was done to my car.Never reset my oil and didn't tell when to come backI didnt know it was a system to schedule. I walked in and it 3.5 hours instead telling me it was going to take that long.

The sale representative Mr. Ty was very knowledgeable and helpful.

The line of waiting cars for service was so long that if I had parked behind the last car I would have blocked off totally the entrance to your dealership on the Service Department side of your building!! Your dealership lost significant space to serve your customers when you moved to your newest location.I’ve already discussed all your shortfalls in my other responses!In other dealerships, my car gets an exterior car wash and the Service Coordinator has my car brought to the Service Door of the dealership. I’m thanked for doing business with them and asked if I have any questions.None of that excellent customer service happens at your dealership! None.It’s unfortunate, but I now need to look for an alternate Mitsubishi dealership in the Richmond area! I just can’t accept the chaos and lack of customer’s time respect at yours.See all my prior comments! I well described this areas many problems in the prior comments. Let’s just say a Zero score is well deserved by this understaffed, poorly managed dealership!See previous response. Very poor customer service as my appointment was at 1:00 for a 30 minute job. I got my car back at 3:30.You are significantly understaffed at your counter in the Service Department! No communication at all by your staff in spite of me getting my car back 2 hours later than I should have. See first response to survey question.

Maurice was a pleasure to work with. He listened to our needs and found the exact vehicle that we wanted.Prices online we’re misleadingGreat selection of vehicles in stock. Maurice was a great sales person.

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Everything was perfect.Dealership was excellent. Everyone was nice and friendly. Salesman was very helpful.The whole process was easy and trouble free.