Everyone is super nice

Everyone who works in this clinic had been so professional, knowledgeable, and kind - even the ones who help schedule the appointments. Truly grateful for more affordable care.

The in person experience/staff were very kind, helpful and understanding. The online process (and email communication) is not great.

The Dr was great at explaining what to expect.

The people at the front desk are very grumpy, as if thery need the money and not love what they do for others.

It would be great to have friendlier service at the check-in/out desk inside the entrance when we pay the fee or pick up.

Make it more clear that check-in won’t be on the assigned time slot, so the patient can adjust their morning routine properly

Be more mindful of people coming in. I understand things may sometimes be overwhelming or challenging for some folks, but I was one of the first ones in line and I noticed the person checking us in would place new incoming clients on top of our files. When staff started letting people in they would start from the top so I stayed there waiting watching new people go in before me when I timed it perfectly to be quick as it is first come first serve… supposedly.

Everyone was professional and helpful. Even the security guard put us in a more private area since our puppy was too excited by being around other dogs!

I am blown away by the care of each and every staff member. This has been a beacon during a very difficult time financially for our family, and we felt treated with dignity and respect by every person at the clinic.