The employees are all kind and helpful

The issue is the inability to call and leave a message for the service center if they don't pick up the call. The answering service transfers to a different dealership over 20 miles away. The only way this is going to get resolved is if someone fixes the phone service configuration. The service manager does not seem to be able to make this change.

The phone answering service is a major issue. When no one is available to answer the phone at San Jose Mitsubishi, the answering goes to Hayward Mitsubishi. They don' t have the car and don't know anything about the service status, so when they return the call we end up in a non-productive conversation. This seems like an easy thing to correct.Since I was bringing the car in for a warranty repair that did not overlap with any of the standard service descriptions, I tried to select other. After typing in the reason for the service, the page did not give me any way to advance to the scheduling step. I had to call (multiple times) to talk to someone and schedule the work.

I have an appointment this Friday, and they will check it out. Hopefully they give a solution to this. Thank you

Thank you RayMake customer feel welcome.

Prompt and efficient repair of touchscreen on warranty, after part arrived.

They were very helpful but they lack employees.My new tires looks and feels great but my wheel got damagedEvery appointment i had was great! But couple days ago when i go for the new tires they damaged my wheels.Service personnel was very helpful and informed, they lack techniciansI rate this a 10, because they are very helpful and very knowledgeable, but couple days ago my wife brought my car for new tires and the wheels got damaged, i let them know about it, i’ll be sending the pictures to them and we’ll see what’s next. Thank you.

Time frame of completion vagueI had to check in first to receive information about the completed work rather than the associate or mechanic letting me know it was done and readyMore detail on work done would have been appreciated. Felt rushed.Just be 100% up front, accurate and honest about the pricing and timing and 5 starsFrank, real, and friendly.

n/an/aGreat customer service. Felt trustworthy and honest.

4 isn't less than satisfied. I'm not satisfied that you forced me to fill in this box.Same issue. annoying. take your 4 (solid B) and be satisfied.A 4 is a good score. A 5 is reserved for something I think is exceptional. Sometimes you don't really have a chance to be exceptional and that's ok. This is why we have grade inflation. If I'm forced to score good as great how do I highlight great?????If you haven't figured it out this is a bit of a pet peeve for me.Alex was very earnest and helpful.