Attended as an emergency because part of my tooth had broken off. Receptionist very helpful and said she would check on which dentist could slot me in. Seen in 35 mins. Temporary filling and appointment made for 3 days later to see the dentist I am registered with . Excellent service

Yusuf was good explaining everything making me feel comfortable

Great service as always Demi is fantastic always through and does a great job on my oral healthcare

A really lovely dentist putting me at ease knowing I was anxious. Reception was helpful and welcoming

Good service

Great

I get an emergency appointment straight away and although it says up to 2 hour wait im always seen within minutes of arriving, even when im early. All staff, reception and dentists are kind, helpful and efficient. Really pleased and I will be leaving my current dentist and coming here from now on.

Reception, Hygienist and Checkup all excellent

I recently attended this practice for a tooth extraction and unfortunately found the experience extremely distressing. I feel it is important to share my feedback. From the outset, I felt my pain and concerns were not properly acknowledged. I presented with a severe rash around my mouth, which made it painful even to open my mouth, yet little regard seemed to be taken for this. Even before the extraction began, the x-ray was traumatic — the plate cut into my mouth and the area under my tongue. Despite me saying it was hurting, I was repeatedly told to “bite down harder” rather than being offered an alternative or adjustment. During the procedure itself, I was advised to raise my hand if I felt pain. I did so, and while I was given a little more anaesthetic, I continued to feel intense pain. When I tried to explain this, I was told it was “just pressure.” However, it was not pressure — it was overwhelming pain, and I left the surgery in tears. I had also asked beforehand if the procedure would hurt, and was reassured that aside from the anaesthetic injection (which was described as just a sharp scratch), I would feel nothing further. This was absolutely not the case. In addition, I was unaware of the list of “don’ts” following an extraction — such as not vaping for 2–3 days or not brushing my teeth for 48 hours. Had I known these restrictions in advance, I would have scheduled the procedure differently so I could prepare properly. Throughout the appointment, I often felt dismissed and not listened to. On some occasions, the dentist even spoke to me with his back turned. The only person who showed real care and consideration for my pain and distress was the dental nurse/assistant, to whom I am very grateful. To have paid £195 for such a traumatic and dismissive experience was particularly galling, even though I fully understood the costs beforehand. I appreciate that extractions are never pleasant, but the way this was handled left me traumatised, unheard, and in unnecessary pain. I hope this feedback is taken constructively, as it is intended, to improve patient care and communication in the future.

As usual all staff very kind and helpful. Treatment was first class