Excellent

Professional, efficient and friendly.

Always a friendly welcome from staff at Reception and from Vicki.

I have been a long-time patient of Scotts Arms and have always had positive experiences—until my most recent visit. Recently, I called in regarding discomfort in my back tooth and was given an appointment for 9 PM after initially specifying my need for a late appointment. I was seen by a dentist named Mandeep, who was incredibly rude and unprofessional during our interaction. Despite not requesting an emergency appointment, Mandeep insisted I needed two fillings but could only provide temporary solutions. When I expressed my confusion, he laughed and said, “Who do you think is going to give you a normal appointment at 9 PM?” This comment made me feel belittled, and he seemed indifferent to my concerns. When I spoke with the reception staff afterwards, they mentioned that stating I was in pain automatically classified my visit as an emergency. I don't agree with this policy, as I simply voiced my need for an appointment, the same way I would for a doctor's visit. While the reception staff and Mandeep's assistant were helpful, Mandeep's dismissive attitude was unacceptable. Patients deserve to be treated with respect and understanding, and I hope he can improve his communication style in the future. Overall, my experience today was very disappointing, and I hope the clinic addresses this issue moving forward.

Excellent, brilliant personal care. Thank you.

Always a pleasure whenever I visit the dentist the receptionists are professional and polite and the dental practitioners work to a very high standard. I would highly recommend this practice to family and friends.

Amazing as ever My crown came off my implant on Wednesday morning rang had appointment that afternoon …sorted 👏 It doesn’t get better than that …thank you

Seen on time. All staff were lovely and polite. Dentist was lovely too! Not a fan of going to tge dentists, but it was a very pleasant experience

My dentist is always bright and cheerful and explains everything she is doing it does. It's a pleasure to visit the Dentist. She also suggests ways in which I should care for my teeth in-between my visits and remembers things we discussed since my last visit a new asks if I am still having the same issues.

Simply excellent!