Overall 7. But my last interaction was great. 10/10.

The customer service agent was very helpful and very professional got my issue taken care of and was able to override the system to get my prescription filled.

The way the lady went above and beyond make me won't come back

Very informative and knowledgeable

Able, the representative who helped me concerning a medication, was extremely helpful.He was extremely knowledgeable friendly, and made me feel valued as a human, not "a number in the call que".Shout out to Able (SLC)...you're awesome sauce! 🙂🙂

The agent was very knowledgeable and competent at meeting my needs. She was friendly, efficient and honest. Follow through was phenomenal ✨️Only complaint is the coverage itself. We are paying more this year to get better coverage. Well that was the promise, VERY untrue. Plan costs us more and covers less. VERY UNHAPPY with that aspect. Will definitely be switching plans as soon as possible.

Great customer service

She was very helpful and patient with me, even though I had trouble entering info

Almost no hold time on phone.Clear, understandable service willing to help without rushing to get off the phone. Excellent attitude, positive experience.

The representative I spoke to was very nice and helpful. She kindly explained the policy to me so I would know next time I paid late, I would have to call to get the RX benefit updated because it did not automatically update immediately. She did an excellent job!!