She was very helpful and went above and beyond to make sure my questions were answered and the issue was fixed. She was also very happy and I appreciate that when calling into a business.

Needed some information and was quickly told the correct information including bring transferred to the right department

Sierra and Nancy were both super friendly and listened to the issues I was having. Nancy was able to give me an estimate quickly on the codes I provided, and Sierra went above and beyond by calling my doctors office while I was on the phone to try to help get an issue resolved that has been ongoing for months. I very much appreciate the help of both of them!

Amazing

The representative I spoke with was so pleasant, patient and helpful. She was very sweet and put me at ease. I’m very grateful.

Representative was wonderful to work with, very informative, suggested solutions I didn't even know were available to me. Appreciate all their help.

Excellent help.

It was great. The agent that helped me made things simple and fast on top of offering great customer service. The agent also helped me contact the pharmacy to get things pushed through. I was very satisfied.

Excellent customer service, minimal wait time, pleasant experience

Aileen E was absolutely amazing and so helpful. I’ve been stressed about a medication and she took the time to go over everything with me and said she would call me back with the information she found out. Everyone I’ve talked to from the pharmacy benefits team over the last 5 weeks has been so kind, supportive and helpful. They’ve followed up with my doctor and with me. I feel like they care about me as a person, not a number among hundreds. Thank you.