Was great. The woman I talked to was very helpful. I had two calls with her and she's very helpful. Though I tried getting through to the farmacy on my own and I sat on hold for like 15 minutes and then someone answered so I began explaining my problem after they asked what they could help with. And half way through explaining I was hung up on or something. Was frustrating. Other than that you guys are great

I was following up on a prior authorization that my doctor sent for a new medication to start taking for my diabetes. Sierra explained everything to me and even sent a copy of the denial letter to my email through a secure message. She was very professional, friendly and helpful.

Sierra is the best CSR I’ve ever spoken to and I’m 62 years old. Some attributes; good listener, extremely knowledgeable and resourceful, speaks with a smile and a willingness to serve!

Every time I need to call for assistance I’m treated with kindness and compassion. The agents on the phones are knowledgeable and go the extra mile to help. I know I’m being taken care of! Thanks for all you do.

I had to call twice about prescription questions both tones was quick and easy

The person who helped me was.very helpful and knowledgeable.

She was very helpful and went above and beyond to make sure my questions were answered and the issue was fixed. She was also very happy and I appreciate that when calling into a business.

Needed some information and was quickly told the correct information including bring transferred to the right department

Sierra and Nancy were both super friendly and listened to the issues I was having. Nancy was able to give me an estimate quickly on the codes I provided, and Sierra went above and beyond by calling my doctors office while I was on the phone to try to help get an issue resolved that has been ongoing for months. I very much appreciate the help of both of them!

Amazing