I have never had a bad experience there.

The quote was unrealistic compared to the actual cost related to repairing my car.Please try to be fair on your repair costsI could have paid for something that was way out of my budget.The repair costs seem inflated to the point where customers as myself seek outside repair shops

I always have great reliable service advisors.

What!? I stated the scheduling process was alrightSee prior explanations on prior pages of this surveyI had to go back into the Service Center to tell them the mechanics left their tools on the floor of the drivers side of my car. Also, was not pleased with the comment from the female attendant, stating get her out of here. I never gave anyone any trouble at your dealership, so I feel that the comment above was uncalled for!You need knowledgeable mechanics that know how to service your car and not make additional errors. You take your vehicle in to be serviced for the problems you explained to the attendant, and you come out of the dealership with additional problems, example: chemical spilled on outside of windshield, new wiper blades I had on my car were replaced by junk wiper blades mechanic installed, and some of the attendants need a lesson on how to have a better attitude when it comes to Customer Service!

service was fast and the tires were better tread design than I had anticipated.

Fast service

Very good service

I’ve been asked about having my vehicle washed for free previously and wasn’t this time.

The waiting room is quite comfortable. And the service advisors are top notch.All the service writers that I've dealt with are very knowledgeable and take the time to make you feel special Even though I've never met the mechanics, I have nothing but good things to say about their work.

people are kind courteous and make you at ease when discussing any problems