The main sewer drain runs from the front of my house around to the alley and I have camera footage showing that it is the main pipe that has roots in it and also is collapsed in a number of areas. Home serve is saying that they won’t cover my claim I want to appeal This case send me the necessary forms to appeal the case and let me know where I can send the video showing the roots in the line. My main drain should be covered for roots and collapse. If this does not get resolved and fixed under my insurance plan, I will notify all my neighbors that they need to switch to your competitor.

Very prompt and well done.

Prompt and excellent service!

I called the service number at 1:03. I was able to speak to SLWOA associate at 1:04. She was pleasant and referred my job to a contractor quickly. The contractor responded with an available time between 2-6:00. I accepted and a contractor was at my house by 2:13. Resolving the issue took 3 hours on site (I expected it to take about 1 1/2 hours) but thankfully it is done. Thank you.

my water line had a leak that required an intervention off the water meter...called for service and within 2 hours someone was here and within 90 minutes the repair was complete...needless to say I've never experienced such excellent service from a warranty company...the technician Dallen was not only professional, he was very personable...Great Job

HomeServe made the entire process quick and easy from start to finish. Our repair was handled promptly, and our experience with Ryan at Precision Landworks was absolutely phenomenal! He was on time and very professional. We couldn’t be happier with the service and would highly recommend both HomeServe and Ryan for anyone needing a water line repair!

The experience was great! Professional and experienced people were very helpful.

The process for requesting a repair was easy. And the customer service agents were outstanding. I felt they went the took extra effort to get someone out to my house on a late Friday afternoon to address my repair request. And when I called back to get a status the agent took time to make sure I understood. Thank you!

Quick and efficient. The plumber was great and I will request him again should the need arise

Cody was very polite and knowledgeable.