Scheduling service for my clogged main drain line was easy. I made 1 call, service was scheduled, & I was updated regarding the service technician's ETA. The company that was assigned the job, K Jett Services, was great. The technician William was super kind, polite & thorough. He even took the time to mention that they guarantee their work for 90 days to to be sure to follow up with HomeServe/SLWoA if the clog reoccurs within that timeframe.

Only problem was i could not. Get help On the weekend

Everyone was helpful and quick to come alongside in my concerns and quick and professional to check out the situation . All were very courteous

We received fast and thorough service.

Finally a coverage that actually covers something and comes through when there are actual problems. It wasn't difficult to put into effect and the staff were very friendly and easy to work with.

Your reference was quick and plumbers called quickly. Appointment was set up as an emergency for that day at 4:00... However, they didn't show until 8:30am the next morning

Called Home Serve to fix this! They referred me to Zona. Gilbert came, got the right part and tool and had it fixed in an afternoon. He was early, explained everything and was courteous and professional. Got my water back on, thank you Gilbert!

I had a sewage back up in my finished basement. Call them and first they scheduled someone only in 24 h… I called back and said it wasn’t acceptable because there was carpet and the damage will be worse. They manage to send another person in 2 hours that did the job very well.

The technicians were quick and professional. Unfortunately the issue wasn’t resolved as it’s a part that home serve doesn’t cover. (Shower only Valve and potentially the riser)

very quick response. Contractors were friendly and showed me what they were doing.