Responded quickly as very much needed and appreciated. Technician was competent, professional, and friendly. Thank you!

An exterior water pipe had a pin-prick hole in it, had been leaking unbeknownst to me for 3 months. Within 3 hours of me finding the SLWA phone number to request service, the pipe was repaired and the meter was back in reasonable range. I literally couldn't believe how fast it happened. If my husband hadn't been home to witness the whole thing, I'm sure I'd still be in disbelief. So efficient.

Did great work, great communication. Finished the job quickly.

Plumber said the sewer line wasn't backed up. Asked him if he determined that by shooting from clean out back to my house. He said he didn't have equipment but just "knew." Had another plumber come out and determined the blockage WAS in the sewer line. Warranty declined payment - this is a scam if the contractors aren't willing to actually verify what is causing the issue and whether the warranty should cover the repair

Fast reply quick service

The first company that was called out did come out. After looking at the problem, the man decided that he would need more help. His company called in to you , but was declined for the extra cost . A second company was called out and the man said that he could clear the pipe with no problem. the pipe was cleared very rapidly. It was slow discovered that there may be a broken pipe in another area. It will be addressed seperatly.

Fast and reliable service

The plumber was very good but he wasn't able to help at all because Service Line refused to look at the big picture and would only, in medical terms, put a band aid on a gaping, bleeding, soon to cause more harm, wound. I'm very upset that we've paid premiums for decades for this.

The service was provided to me with every resource to get my problem resolve as quip as possible Thank to all

Sewer line clean out. Done very professionally. Technician was very helpful and answered all my questions. Thank you for providing quality service!