Contractor was professional and knowledgeable.

HomeServeProsPhone call answered promptly.The person I talked to responded in a pleasant manner.The plumber arrived within a few hours.ConsThe plumber didn’t have the correct union to make the repair and said he would return in the morning to complete the job.No water for approximately 15 hours.My 70 year old, 1 inch, approximately 150 ft., galvanized steel pipe water line developed a leak about 10 feet past the water meter. The plumber told me that the waterline should be replaced due to its age but he could only repair it at the leak. I’ll have to wait and see what the future brings for any subsequent failures.

Response time was excellent by Johnco (Nathan and Chauncey). They did a great repair job (at least all seems repaired now!)

The service was ok, but I feel that it was incomplete! They checked for leaks in the front yard but not in the back yard. And they didn’t get back in touch with us like they said!

I was able to connect with your representative very quickly. He forwarded authorization to the local contractor who took care of the issue very promptly. Great communications and quick service throughout.

The team did confirm the break and that there was a repair. They dug up and pointed out that my clean outs were buried 3ft deep. I wrote and asked if their company had a solution they could offer, and they said they would get back to me...and they never responded back.

Thanks

Very easy to deal with. Knowledgeable representative that I conversed with. Heard from the contractor the same day, and problem was resolved professionally the very next morning!

I just have one bathroom...I made one call and they schedule a local plumber right away. Plumber came as scheduled. Smooth transaction, claim.

The response to my call was fast and the job was completed accurately.