Clogged pipes cleaned out within 2 days of reporting it. Thanks!

On time , kept us informed of progress, let us know what needed to be done, finished quickly, let us know when done.

We have had sewer line warranty since around 2013. In October we were informed that interior coverage was no longer available. Now I find out that only the partners changed from city of Lawton to PSO. I am really upset over this.

Easy to report problems with service the same day to fix our sewer problems

One Way Plumbing was prompt the next day, 12\27\24, after our late afternoon call to HomeServe on the day before, 12\26\24. We were a bit disappointed when HomeServe did not get back to us on the 26th to let us know the plumber would not be able to come until the next day (as y'all found out your usual go-to plumber was closed for the holidays); we understand it was the holidays but would have liked to have gotten a call Friday P.M. as we were trying to figure out holiday trip plans.. My hubby had to call HomeServe back early on the 27th to find out what was happening; y'all then called One Way Plumbing out late that morning. (We had to postpone a family Christmas trip by one day.) But as I mentioned, were thankful our issue was resolved on the 27th!

Excellent, professional service from initial call to completion.

Very informative about cause for problem and resolution was quick!

Customer service handled my situation quickly and professionally

Timely response. All involved were very professional and skilled. The technician was absolutely 1st. class.

The response for the scheduling was quick, but no one was available to come out until the next day. So we couldn't use our plumbing for 24 hours. That was not a good situation.