Your service provider was courteous and professional and accomplished the immediate purpose, with was to open the sewer line. As has been the case numerous times in the past, the workers identified a larger problem that is not solved by simply rotting out the sewer line. The line itself is damaged, and roots grow freely into the line through the damage. In the past, Service Line Warranties has not been willing to fix "the problem," and continues to deal with the symptoms. I expect long-term expenditures would be reduced by fixing the problem and eliminating the frequent service calls.

HomeServe responded right away and kept me informed via text. The plumbing company was also very responsive and got here within a few hours. Great customer service all around.

Initially, I thought the technician was from Amazon because he had a white truck with no lettering from the plumbing company. He asked me my name. He never gave his name but wore his shirt for the company that was to service our sewer. He had me flush the toilets, run the water, and fill up the bathtub (which was different). Anyways, he snaked out the sewer. He told me he found some tree roots and water in the sewer. He was pleasant.The technician asked to borrow a tool to uncap the sewer cap.Overall, a good experience!

Called in requesting a service claim repair, office immediately had me in contact with contractors, plumber company, I scheduled an appointment within 24 hrs and plumber was on time and my repair's were taken care right away! What a relief ! Excellent service and professionalism.Thank You!

Excellent response from employees and contractor. Good service in Spanish

The plumber showed up. Evaluated everything quickly and efficiently. He was a man of few words but covered everything in excellent time. Shortly thereafter we received a call with an estimate for our repair. Exactly as he said matters would happen.Thank you very much.

The customer service representative that answered my phone call was efficient and quick to set me up.

Easy to schedule, great communication

Great service. Very professional.

Plummer kept us posted on arrival time, extremely pleasant and knowledgeable.